Your right of withdrawal

Version 2026-11-03, in force since 3 November 2026. Code de la consommation, articles L.222-9 to L.222-10; Directive (EU) 2011/83 as amended by Directive (EU) 2023/2673.

The right

When you take out a Aeva membership in the app or on the website, you conclude a distance contract with [Aeva S.à r.l.]. You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which the contract was concluded, that is the day you confirmed your order. If you renew or change your plan, the contract continues: the withdrawal right applies to the conclusion of the membership, not to each monthly renewal.

How to withdraw

You must inform us of your decision by an unambiguous statement. Any of the following works:

1. In the app: Profile → Subscription → Withdraw from contract here. The screen shows your contract and asks you to Confirm withdrawal. This function is available throughout the withdrawal period.
2. On the website: https://app.staging.luxapass.com/withdraw, signed in with the email address of your account, then Withdraw from contract here.
3. By email to support@example.lu, or by post to [Aeva S.à r.l.], [street and number], L-[postcode] [city], Luxembourg. You may use the model form below, but you do not have to.

To meet the deadline it is sufficient that you send your statement before the withdrawal period has expired. We acknowledge every withdrawal by email without delay, with the date and time at which we received it.

Effects of withdrawal

We refund all payments received from you for the membership no later than 14 days from the day we receive your withdrawal, using the same means of payment you used, at no cost to you.

Because you asked for your membership to start immediately, during the withdrawal period, you owe an amount in proportion to what was provided until you informed us of your withdrawal, compared with the full month. We calculate it as follows: the monthly price multiplied by the number of days elapsed, divided by the number of days in the billing period (or, where our terms say so, by the share of credits used). The remainder is refunded. The acknowledgement email shows the calculation.

Your membership ends at once: you can no longer book classes, and unused credits lapse.

What the right does not cover

• Individual class bookings. A booking is a leisure service for a specific date; the right of withdrawal does not apply to it (Code de la consommation, article L.222-9(7) l)). Our cancellation rules apply instead: free cancellation until the cut-off shown on the class, a fee after it.
• A membership month that has been fully provided. Once the billing period you asked to start immediately has run its course, the right of withdrawal for that contract has lapsed. You can of course still cancel your membership at any time so it does not renew (Profile → Subscription).

Cancelling is not withdrawing

Withdrawal (within 14 days, with a refund) is different from cancellation (at any time, no refund: your membership runs to the end of the month you paid for and does not renew). Both are done in the app under Profile → Subscription.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To [Aeva S.à r.l.], [street and number], L-[postcode] [city], Luxembourg, support@example.lu:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Aeva membership, ordered on ______ / received on ______.

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is notified on paper): ______

Date: ______

(*) Delete as appropriate.

Every withdrawal is acknowledged by email.