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Version 2026-11-03 · in force since 3 November 2026

Terms of Service

Version 2026-11-03, in force since 3 November 2026. These terms are available in English, French and Luxembourgish; you can save or print this page.

1. Who we are

Aeva is operated by [Aeva S.à r.l.], registered office [street and number], L-[postcode] [city], Luxembourg, RCS Luxembourg [B000000], VAT [LU00000000], business licence no. [00000000/0] ("we", "us"). You can reach us at support@example.lu (also for complaints), by telephone at , or by post at the address above. Full details are in the legal notice.

These terms govern your use of the Aeva app and website and the membership contract between you and us. By creating an account you accept them; by taking out a membership you conclude the contract described in sections 5 to 12. Please read them: they contain your rights and your obligations, including fees that can apply if you miss a class.

2. Definitions

App: the Aeva mobile application and the website https://app.staging.luxapass.com.
Studio: an independent partner (gym, studio, instructor) that offers classes through the App.
Class: a session, course or service listed by a Studio in the App.
Membership: your subscription to a Plan, which gives you Credits.
Plan: a membership option shown in the App with its monthly price and number of Credits.
Credits: units issued under your Membership that you exchange for bookings.
Billing period: one month, starting on the day your Membership starts and renewing on the same day each month (or the last day of a shorter month).

3. Who can use Aeva

You must be at least 18 years old and act as a consumer, that is for purposes outside your trade or profession. You may hold one account, registered in your own name with a valid email address. Keep your sign-in codes to yourself: anything done through your account is treated as done by you unless you have told us it was compromised. Tell us promptly if your details change.

4. How the contract is concluded

Technical steps. You choose a Plan in the App, see a summary of your order (price per month including VAT, Credits, renewal and cancellation rules, fees, your right of withdrawal), accept these terms, confirm that you want your Membership to start immediately, and press the button marked with obligation to pay. You then enter your payment details in the secure payment form.
Correcting errors. You can go back and change your choice at any time before pressing the order button. Your order is only placed when you press it.
Conclusion and confirmation. The contract is concluded when we accept your order by activating your Membership; we confirm this immediately on screen and by email. The email repeats the essential terms, your right of withdrawal and the model withdrawal form, and includes a link to these terms. Keep it: it is your copy of the contract.
Archiving. We keep a record of your order and of the version of these terms you accepted; you can ask for a copy at support@example.lu.
Languages. You can conclude the contract in English, French or Luxembourgish.
Payment methods. We accept the payment methods shown in the payment form (cards, Apple Pay, Google Pay, SEPA Direct Debit, depending on your device). We only sell to consumers resident in the European Union.

5. Plans and prices

The Plans, their monthly price and the number of Credits they include are shown in the App before you order. Prices are in euro and include Luxembourg VAT at 17% and all other taxes. The price you see when you order is the price for every renewal until we change it under section 12.

A promotional or referral code reduces the price as described when you enter it. Where an introductory price is shown as a reduction, the price it is compared with is the lowest price we charged for that Plan in the 30 days before.

6. Payment

Your Membership is paid monthly in advance, on the first day of each Billing period, using the payment method saved with our payment provider Stripe. Card details are stored by Stripe, never by us. By saving a SEPA bank account you authorise us and Stripe to collect each month's payment by direct debit; you receive notice of each collection in advance in the form required by the SEPA scheme.

If a payment fails, we tell you by email and try again over the following days. While the month is unpaid you cannot book classes. If payment still fails after our last attempt, your Membership ends at the end of the last paid Billing period. One-off purchases (extra Credits, fees) are charged to the same payment method at the time of the purchase; if we cannot collect them off-session, the App asks you to confirm the payment.

Your payment provider or your bank may ask you to authenticate a payment (for example with your banking app). This is required by EU law and is not something we control.

7. Credits

Issue. On the first day of each Billing period you receive the Credits of your Plan.
Rollover. Credits you did not use carry over into the next Billing period, up to a total of 2 times the monthly Credits of your Plan. Credits above that limit lapse.
End of Membership. Credits can only be used while your Membership is active. When your Membership ends, for whatever reason, unused Credits lapse, except where section 11 (withdrawal) applies.
Extra Credits. If a Class costs more Credits than you have, the App offers to buy the missing Credits at €1.00 per Credit (including VAT). Extra Credits are added to your current Billing period and follow the same rules. Because they are bought to book a Class at once and are used for that booking immediately, this purchase is fully performed when you confirm it and, as the App tells you before you pay, there is no right of withdrawal for it.
Referral Credits. When someone uses your referral code to take out a Membership, you and they each receive 20 Credits, added to the current Billing period. We may limit or withdraw the referral programme for new referrals at any time; Credits already granted are not affected.
No cash value. Credits are not money: they cannot be transferred, sold or exchanged for cash, and we do not refund them except as stated in these terms or required by law.

8. Booking classes

Each Class shows its Studio, time, duration, number of Credits, booking cut-off and cancellation cut-off. You can book while places are available and until the booking cut-off.
A booking is confirmed in the App and by email. It is personal to you.
Some Studios require you to accept their own house rules or a waiver, shown in the App before you book or on your first visit. You must follow the Studio's rules and the instructor's safety instructions.
Check in at the Studio with the QR code in the App (or let the Studio check you in). Arrive in time: Studios may refuse late entry for safety reasons.
If a Studio cancels or materially changes a Class you booked, your Credits are returned and we tell you by email or notification.

9. Cancelling a booking, late cancellation and no-show

Free cancellation. You can cancel a booking in the App free of charge until the cancellation cut-off shown on the Class. Your Credits are returned at once.
Late cancellation. If you cancel after the cut-off, we charge a late-cancellation fee of €0.75 per Credit of the Class (including VAT) and return your Credits.
No-show. If you neither cancel nor attend, the Credits of the Class are used and we charge a no-show fee of €0.75 per Credit of the Class (including VAT).
Why these fees exist. Places in Classes are limited and we pay the Studio for your place once the cut-off has passed. The fees are fixed compensation for that cost and the lost place; they are not cumulative with any other charge and are shown to you before you confirm a booking.
Fairness. If you could not attend for a serious reason beyond your control (illness, accident, force majeure), write to support@example.lu within 7 days and we will consider waiving the fee. The fee is also waived if the Studio cancelled the Class or was closed.
A fee is charged to your saved payment method; if it cannot be collected, the App asks you to pay it before you can cancel or book again.

10. Changing your plan

You can upgrade or downgrade in the App at any time. A change at the next renewal takes effect on the next Billing period at the new price. A change now ends the current Billing period, carries your unused Credits over within the rollover limit of the new Plan, starts a new Billing period immediately and charges the new Plan's full monthly price; any unused part of the old month is not refunded, which the App tells you before you confirm.

11. Duration, renewal, cancellation and withdrawal

Duration. Your Membership has no minimum term. It runs for one Billing period and renews automatically for successive periods of one month until you cancel.
Cancelling. You can cancel at any time in the App (Profile → Subscription → Cancel). Cancelling is free and takes effect at the end of the Billing period already paid: until then you keep your Credits and can book; afterwards nothing is charged and unused Credits lapse. You can also cancel by email to support@example.lu.
Right of withdrawal. Because you buy your Membership at a distance, you may withdraw from the contract within 14 days of concluding it, without giving a reason, as explained on the right of withdrawal page and in the model form at the end of these terms. To withdraw, use the Withdraw from contract here function in the App (Profile → Subscription) or on the website, or send us an unambiguous statement by email or post. We acknowledge receipt by email with the date and time.
Immediate start. At checkout you expressly ask us to start your Membership at once, during the withdrawal period, and you acknowledge that you lose the right of withdrawal once the Billing period has been fully provided. If you withdraw before then, you pay for the part of the period already provided, in proportion to the full price of the period, and we refund the rest within 14 days using the same means of payment.
Class bookings are services for a specific date and are not covered by the right of withdrawal (Code de la consommation, article L.222-9(7) l)); section 9 applies to them.
Our termination. We may end your Membership with 30 days' notice by email, refunding the unused part of the current Billing period pro rata, if we discontinue the service or a Plan. We may end it without notice, stating our reasons, if you seriously or repeatedly breach these terms (for example fraud, abuse of staff or other members, repeated no-shows without payment, sharing your account); in that case the current Billing period is not refunded, without prejudice to your right to contest our decision.

12. Changes to prices and to these terms

We may change the price of a Plan or these terms for the following reasons: a change in the law or in VAT; a change in what our Studios or payment, hosting and messaging providers charge us; a change to the features of the App; the addition or removal of Plans; the correction of an error or ambiguity; or a reasonable adaptation of our fees to the real cost of missed Classes.
We tell you by email at least 30 days before a change takes effect, and explain what changes. A price change never applies to a Billing period already paid.
If you do not agree, you can cancel your Membership before the change takes effect, free of charge, and it ends at the end of the current Billing period. If you continue after the date given in the notice, the new price or terms apply to your next renewal. Changes that only benefit you or are purely editorial may apply immediately.
If we change these terms in a way that needs your acceptance, the App asks you to read and accept the new version the next time you open it.

13. Aeva and the Studios

Your Membership contract is with us. We select the Studios, list their Classes, handle bookings, payments and support, and pay the Studios for your attendance.
Classes are delivered by the Studios under their own responsibility: they decide their schedule, instructors, equipment and safety rules and are responsible for their premises and the way Classes are run. Each Studio is bound to us by a studio agreement that requires accurate listings, honouring confirmed bookings and treating members fairly.
Studios and Classes change. We do not promise that a particular Studio, Class, time or instructor stays available; the App shows what is available when you book. If a Class you booked is cancelled, section 8.5 applies.
We may offer extra services (for example recovery or wellness sessions) through the App under the same rules.

14. Health and safety

Physical activity carries risks. Before starting a new type of exercise, consider your health and, if in doubt, consult a doctor. Tell the instructor about anything that may affect your safety, follow the Studio's instructions, and stop if you feel unwell. We do not collect health data and we do not assess whether a Class is suitable for you; the Studio and you do.

15. Our liability

We are liable to you under the law for damage caused by our breach of these terms. Nothing in these terms excludes or limits our liability for death or personal injury caused by our act or omission, for fraud, gross negligence or intentional fault, or any liability that cannot be excluded under Luxembourg law.
The Studios are responsible for the Classes they deliver, their premises, equipment and staff. Claims about an injury or damage suffered at a Studio should be addressed to the Studio, whose insurer covers its activities; we will help you contact it and, where we are at fault, we remain liable under paragraph 1.
We are not liable for events outside our reasonable control (force majeure), nor for losses that were not foreseeable when the contract was concluded or that result from your own breach of these terms or of a Studio's rules.

16. The App as a digital service

The App is the digital service through which you use your Membership. You are entitled to the legal guarantee of conformity for digital services (Code de la consommation, articles L.212-12 and following): the App must work as described, and we provide the updates needed to keep it working for the duration of your Membership. We may change features of the App for the reasons in section 12, without additional cost to you, and tell you in advance when a change affects how you use the service. The App runs on the versions of iOS and Android shown in the app stores; older versions may stop being supported after notice.

17. Acceptable use

You agree not to: share your account or let someone else use your bookings; book places you do not intend to use; resell or transfer Credits; harass Studio staff or other members; damage Studio property; copy, scrape or interfere with the App; or use the App for anything unlawful. Studios may refuse entry to anyone who breaks their rules; repeated or serious breaches can lead to termination under section 11.6.

18. How we rank studios and classes; reviews

Lists and search results in the App are ordered by the criteria you choose (date and time, distance from the location you allow us to use, category) and otherwise by date and time. Studios marked as "featured" are partners we choose to highlight editorially, based on member demand, the variety of their schedule and their reliability; a Studio cannot pay for a better ranking. If we ever accept paid placement, it will be labelled as such.

Every Class shows the name of the Studio that provides it, which is a trader. The App does not currently display member reviews or ratings. If we introduce them, only members who attended a booked Class will be able to rate it, we will say how we check this, and we will not edit the text of reviews.

18a. Content, moderation and reporting

The App shows content provided by Studios (descriptions, photos, schedules, house rules) and, where available, by members (profile picture, name). Content must be accurate, lawful and respectful; we may remove or correct content that is not, that infringes someone's rights or that the law requires us to remove. Decisions are taken by our team, not by automated tools; when we remove content or restrict an account we explain why in writing and how to contest the decision (email to support@example.lu, answered within 14 days by someone who was not involved in the decision).

If you believe that content in the App is illegal or infringes your rights, report it at https://app.staging.luxapass.com/report or by email to support@example.lu, stating what the content is, where it appears, why you consider it illegal, your name and email address, and confirming that your report is made in good faith. We acknowledge every report and tell you what we decided. Our point of contact for members and authorities under the Digital Services Act is support@example.lu.

19. Complaints, mediation, applicable law

Complaints. Write to support@example.lu; we acknowledge complaints within 2 working days and aim to resolve them within 14 days.
Mediation. If we cannot resolve a dispute, you may refer it free of charge to the Service national du Médiateur de la consommation, 6, rue du Palais de Justice, L-1841 Luxembourg, mediateurconsommation.lu. Consumers living in another EU country can also contact the Centre Européen des Consommateurs Luxembourg, cecluxembourg.lu. Mediation is voluntary and does not prevent you from going to court. (The EU online dispute resolution platform was closed on 20 July 2025.)
Law and courts. These terms are governed by Luxembourg law. If you live in another EU country, you also keep the protection of the mandatory consumer rules of that country. You may bring proceedings in the courts of Luxembourg or of the country where you live; we may only sue you in the courts of the country where you live.

20. Personal data

How we use your personal data is explained in our Privacy Policy, which forms no part of this contract but which you should read.

21. Other provisions

You may not transfer your Membership to someone else. We may transfer this contract to a company that takes over our business, with notice to you and without reducing your rights.
If a provision of these terms is invalid, the rest remains in force.
If we do not enforce a provision at some point, we can still enforce it later.
These terms exist in English, French and Luxembourgish. [The lawyer is to decide which version prevails in case of divergence; until then the English version does.]
The pre-contractual information shown to you when you ordered forms part of the contract.

Annex: model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To [Aeva S.à r.l.], [street and number], L-[postcode] [city], Luxembourg, support@example.lu: I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: Aeva membership, ordered on ______. Name of consumer(s): ______ · Address of consumer(s): ______ · Signature (only on paper): ______ · Date: ______ (*) Delete as appropriate.