Legal notice
Information required by the Luxembourg law of 14 August 2000 on electronic commerce (article 5) and the Code de la consommation.
Operator of the service
The Aeva app and the website https://app.staging.luxapass.com are operated by:
- [Aeva S.à r.l.], a company incorporated under Luxembourg law
- Registered office: [street and number], L-[postcode] [city], Luxembourg
- Trade and companies register: RCS Luxembourg [B000000]
- VAT identification number: [LU00000000]
- Business licence (autorisation d'établissement) no. [00000000/0], issued by the Ministry of the Economy, Direction générale des classes moyennes, 19–21 boulevard Royal, L-2449 Luxembourg
- Managers:
- Share capital:
Contact
- Email: support@example.lu (support and complaints)
- Legal correspondence: support@example.lu
- Data protection: support@example.lu
- Telephone:
- Post: [Aeva S.à r.l.], [street and number], L-[postcode] [city], Luxembourg
Messages sent to these addresses are kept so that both sides have a dated record of the exchange.
Single point of contact (Digital Services Act)
For authorities of the Member States, the European Commission and the European Board for Digital Services, and for users of the service, the single point of contact under Regulation (EU) 2022/2065 is support@example.lu. Communications may be in English, French or Luxembourgish. Content you believe to be illegal can be reported at https://app.staging.luxapass.com/report. The Digital Services Coordinator for Luxembourg is the Autorité de la concurrence.
Prices
All prices shown in the app and on the website are in euro and include Luxembourg VAT (17%) and all other taxes. Possible additional charges (late-cancellation and no-show fees, extra credits) are stated before you order and in the Terms of Service.
Out-of-court dispute resolution
If a complaint to support@example.lu has not been resolved, you may refer the dispute, free of charge, to the Luxembourg consumer mediation service:
Service national du Médiateur de la consommation 6, rue du Palais de Justice, L-1841 Luxembourg Telephone +352 46 13 11 · info@mediateurconsommation.lu · mediateurconsommation.lu
Consumers living in another EU country can also contact the Centre Européen des Consommateurs Luxembourg, 271, route d'Arlon, L-1150 Luxembourg, cecluxembourg.lu.
Mediation is voluntary for both sides and does not prevent you from going to court.
Hosting
The service is hosted by Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855 Luxembourg (EU data centres).
Intellectual property
The Aeva name, logo, app, website, texts and images are protected by intellectual-property law and belong to [Aeva S.à r.l.] or its licensors. Studio names, logos and photos belong to the studios concerned and are shown with their agreement.
Documents
Version 2026-11-03.