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Version 2026-11-03 · in force since 3 November 2026

Studio Partner Agreement

Version 2026-11-03, in force since 3 November 2026. This agreement is written in plain language as required by Regulation (EU) 2019/1150 on fairness and transparency for business users of online intermediation services. You can save or print it.

1. Parties and purpose

This agreement is between [Aeva S.à r.l.], [street and number], L-[postcode] [city], Luxembourg, RCS Luxembourg [B000000] ("Aeva", "we") and the business that accepts it in the studio portal (the "Studio", "you"). It governs the listing of your classes and services in the Aeva app, the booking of places by our members, and the payment we make to you for attended bookings. It is concluded when you accept it in the portal; the person accepting confirms that they are authorised to bind the Studio.

2. How the service works

  1. Members buy a monthly membership from us that gives them credits. They book places in your classes with credits; we pay you for each place that was booked and still held at the cancellation cut-off, whether or not the member attended, at the rates in section 6.
  2. The membership contract is between the member and us. The class itself is delivered by you under your own responsibility; you remain the provider of the class and the operator of your premises.
  3. We provide the app, the studio portal, the booking system, QR check-in, member support and payment collection. We do not guarantee a minimum number of bookings.

3. Listing your classes

  1. You list classes in the portal with their title, description, instructor, time, duration, capacity, credit price (within the range we agree with you) and the booking and cancellation cut-offs you choose (12 or 24 hours before the start).
  2. You keep your schedule accurate. Changes to a published class should be made at least 14 days ahead; if you must cancel or change a class at shorter notice, do it in the portal immediately so that members are told and their credits returned. A class cancelled by you is not paid.
  3. You are responsible for the accuracy and lawfulness of the content you list (texts, photos, prices, claims), for holding the rights to it, and for complying with the rules that apply to your activity (business licence, insurance, health and safety, qualifications of instructors). 3a. Before your first listing goes live you give us, in the portal, your legal name, legal form and registered address, your RCS and VAT numbers, your business licence number, the bank account for payouts and a certificate of your public-liability insurance, and you keep them up to date. Your trading name is shown on every listing as the provider of the class, and you confirm that you act as a trader.
  4. Content that is inaccurate, misleading, unlawful, offensive or outside the categories we list may be removed under section 11.

4. Members at your studio

  1. A member shows a QR code in the app to check in; you can also check members in from the portal. Only checked-in or cut-off-held bookings are paid; please make sure attendees check in.
  2. You may ask members to accept your house rules or a waiver, which you can display in the app from the portal. You treat members fairly and without discrimination, and you may refuse entry to a member who breaks your rules, telling us the reason.
  3. You may accept members without a booking ("drop-ins") if you enable the option; a drop-in is paid only if the member checks in with the app.
  4. You may not ask members to pay you separately for a class booked through the app, nor steer them to book the same class outside the app.

5. Member data

  1. For each booking you receive the member's name and the booking details, and you record attendance. You are an independent controller of this data under the GDPR; we are an independent controller of the data we hold.
  2. You may use member data only to run the booked class and to communicate about it (for example a change of time). You may not use it for marketing or add members to your mailing lists unless the member has given you a separate consent, and you may not share it with third parties except as the law requires.
  3. You delete member data you hold because of a booking no later than 14 days after the class, keep it secure in the meantime, and tell us within 24 hours of becoming aware of a personal-data breach that involves member data.
  4. Where a member asks you to exercise a data-protection right concerning data they gave us, you refer them to support@example.lu.

6. Payment to you

  1. We pay you per credit of each paid booking at the rate stated in the portal and in our written offer to you. Rates are inclusive of VAT where applicable; we issue a monthly self-billing statement showing bookings, credits and the amount due, unless you prefer to invoice us from the statement.
  2. We pay within 7 days after the end of each calendar month for the bookings of that month, by bank transfer to the account you give us in the portal.
  3. You may dispute a statement within 14 days of receiving it by writing to support@example.lu with the bookings concerned; we answer within 14 days and correct any error in the next statement. Undisputed amounts are paid on time regardless.
  4. We may change the rates with 30 days' written notice; if you do not accept the new rates you may terminate under section 12 before they apply.

7. Your promotion in the app and our brand

  1. You grant us a non-exclusive, royalty-free licence to use your name, logo, photos and descriptions, and content from your public channels, to present you in the app, on our website and in our communications, for the duration of this agreement and for 12 months afterwards for archive and "previously available" purposes. We stop using any item at your written request within 14 days, except for records we must keep.
  2. You may use our brand assets as we supply them to promote your presence in the app, and you display the QR signage we provide. We may ask you to correct or remove a use of our brand that is inaccurate or harms our reputation.

8. Ranking and visibility

Classes and studios appear in the app ordered by the criteria members choose (date and time, distance from the location they allow, category) and otherwise by date and time. We may highlight studios as "featured" based on member demand, variety of the schedule, listing quality and reliability (few cancellations, accurate attendance); the highlight is editorial and cannot be bought. If we ever offer paid visibility, we will tell all studios in advance and label it in the app. We do not give our own services, or those of a studio we control, a better ranking.

9. Other channels, ancillary services, exclusivity and parity

  1. We may promote your listing through our website, our social-media accounts and our newsletters, and through corporate-wellness partners who resell our memberships to their employees; your classes then remain bookable only through the App under this agreement. We do not sell ancillary goods or services of our own alongside your classes; you remain free to sell your own extras (equipment, drinks, private sessions) directly to members.
  2. You are free to work with other platforms and to sell directly. We ask only that the classes you list with us are shown with a schedule and a number of places that are not less favourable than what you offer through any comparable third-party platform. The reason is commercial: members pay us a monthly membership in advance in reliance on the schedule shown, and a listing that is systematically thinner than elsewhere would mislead them and devalue the service for every studio. You may list more elsewhere; you may not reserve a lower cut-off or more places for a competitor without also offering them to us.
  3. We do not operate studios of our own and give no studio, including any in which we might hold an interest, preferential treatment in ranking, fees, data or features. Should that change, we will say so in this agreement.

10. Liability, insurance and safety

  1. You are responsible for the safe delivery of your classes, the condition of your premises and equipment, the competence of your instructors and compliance with the law. You hold public-liability insurance appropriate to your activity for the duration of this agreement and send us a certificate on request.
  2. We are responsible for the operation of the app, the portal and the booking system, and for paying you on time.
  3. Each party is liable to the other under the law for breaches of this agreement. Neither party excludes liability for death, personal injury, fraud or gross negligence. Apart from that, each party's liability to the other for all claims in a calendar year is limited to the amounts we paid you in the 12 months before the claim, and neither party is liable for loss of profit or indirect loss.
  4. If a member brings a claim against us for an injury or damage suffered at your studio, you indemnify us against it except to the extent it was caused by our fault.

11. Suspension and restriction of your listing

  1. We may suspend or restrict your listing, in whole or in part, if we have reasonable grounds to believe that: you repeatedly cancel classes at short notice or do not honour confirmed bookings; members complain repeatedly about safety, hygiene or treatment at your studio; your content is inaccurate or unlawful; you breach section 4.4 or section 5; you no longer hold the licences or insurance required; or the law requires it.
  2. Before or at the time of a suspension we send you a statement of reasons by email and give you the opportunity to clarify the facts and to put things right. A restriction is lifted as soon as the reason is removed.
  3. You may contest a decision by writing to support@example.lu; a person who was not involved in the decision reviews it and answers within 14 days.

12. Term and termination

  1. This agreement runs indefinitely from acceptance. Either party may terminate it for convenience with 30 days' written notice.
  2. We may terminate it with immediate effect, giving reasons in writing, if you commit a serious breach (fraud, serious or repeated safety failings, misuse of member data, loss of your licence) or if a legal obligation requires it. We may end it with 30 days' notice if we stop operating in your area.
  3. After notice of termination you honour all bookings already made for classes taking place within the notice period, and we pay for them under section 6. Your listing is removed at the end of the notice period; sections 5, 7.1 (for the archive period), 10, 13 and 14 survive.

13. Changes to this agreement

We may change this agreement, giving you at least 15 days' notice by email and in the portal before the change takes effect (longer where the change requires you to adapt). You may terminate under section 12 before the change applies; continuing to list classes after that date means you accept the change. Changes required by law or to address a security or fraud risk may apply immediately. When you next open the portal after a change, it asks you to accept the new version.

14. Confidentiality and conduct

Each party keeps the other's non-public business, financial and technical information confidential and uses it only for this agreement, during the agreement and for 3 years afterwards. Neither party makes false or disparaging statements about the other. Nothing in this agreement prevents either party from stating facts to authorities, or from honest reviews by members.

15. Content rules, data access and complaints

Your listings must meet the content standards shown in the portal (accurate, lawful, respectful, your own or licensed material). If we remove or correct content, restrict a listing or suspend payouts, we tell you in writing why, whether we acted on a report or on our own initiative, and how to contest the decision (section 11). Decisions are taken by our team, not by automated tools. Anyone can report content they believe is illegal at https://app.staging.luxapass.com/report; our contact point under the Digital Services Act is support@example.lu.

In the portal you can see the bookings, attendance, cancellations and payment statements for your studio at any time, and export them. We do not give other studios access to your data; we publish only aggregated statistics. Complaints about this agreement or the app go to support@example.lu; we answer within 14 days. We also offer mediation through the Centre de Médiation Civile et Commerciale, Luxembourg, if both parties agree.

16. General

  1. This agreement, the written rate offer and the portal settings form the entire agreement between the parties.
  2. Neither party may assign it without the other's written consent, except to a successor of its business.
  3. The parties are independent businesses; no partnership, agency or employment is created, and you decide freely how to run your studio.
  4. If a provision is invalid, the rest remains in force.
  5. This agreement is governed by Luxembourg law. The courts of Luxembourg City have jurisdiction, after an attempt to settle the dispute amicably within 30 days.
  6. It exists in English and French; [the lawyer is to decide which version prevails].

Contact: [Aeva S.à r.l.], [street and number], L-[postcode] [city], Luxembourg · support@example.lu ·